Bought N8 when officially launched in Malaysia and was impressed with the phone UI and 12MP camera. It was worth waiting for as I was due to replace my existing phone and was shopping around for a new smartphone. Installed a few softwares from OVI and my children enjoyed playing the Need for Speed game.
Then it happens, 10 days after, the phone crash and dead. I did press the start button and the phone cannot restart. Send to the Nokia Care Centre and was informed they will have to do a hard reset and all info and data will be loss.
. Was very upset and what choice do I have even after suggesting open the battery like other Nokia phone I had before.
Not only do I loss all the pic and important memos and contacts, adding salt to my wound, they have identified my N8 problem is the mother board and need to be replace. Worst again they don't have the part in stock (its a new phone model) and have to wait for 2 weeks at most. Ask for new replacement and the Nokia Care Centre informed that Nokia Malaysia does not have a replacement policy for faulty phone.
Call the Nokia Careline and expressed my disappointment of my faulty N8 and requested for a new replacement instead of waiting for 2 weeks and they will response by 48 hours. None receive so far.
Any forum members have similar problem of N8 crash and dead. I have found several complained in the You Tube (type: Nokia N8 problems) and thus it is not an isolated case.
Pleading existing N8 user to spread the word of poor Nokia support for the new N8.