Settings entered during mailbox creation not available

Hi All,

I used the Mail Wizard to setup a new mailbox for my office email (its a POP account).

After setup, my N8 was receiving mails ... but I had the following problems:

1) Could not open the attachments in the received emails (pdfs/.doc files). When I clicked the link and chose "Open", it could not complete the request.
2) Not able to send emails using the newly created account.

How do I check/change settings I entered when creating the mailbox? For example I want to check whether I entered the correct SMTP server details and I also need to enable "Ask for Authorisation/Password when sending emails" (my office server requires this).

I have looked for the above mentioned settings under "Account Settings" in the Mail application but they are not available.

Any help would be greatly appreciated.

Thanks & Regards,

Nandu

Dear Rak9,

Thanks for your reply. From the mail setup screen, I chose "Other Account" and then "POP account". After posting on this forum, I deleted the existing mailbox and tried to setup once again. 2nd time, the setup seems to have worked - I am able to see the advanced settings for the mailbox now and also able to open attachments. But still not able to send emails.

Will try some more troubleshooting and let u know if it works.

Thanks & Regards,

Nandu

Have you made sure that the ports are correct? Some email services use different ports on their setup.

Also, sometimes the email application thinks that you only need the first part of the email, (all in front of the @ ) as a username, but most use the entire mail. So that should also be checked.

Based on TranceC's suggestion, I checked the username being used. It turns out that my office server uses only the part before the '@' symbol, whereas my N8 had the whole email as the username for both incoming and outgoing settings.

Changed it and now I am able to receive and send as well as open attachments 

Thanks to both of you for all your help!

Cheers,

Nandu